FAQ

We offer a comprehensive 7-day free trial that includes full access to all platform features and capabilities. The trial automatically converts to a paid subscription at the end of the trial period, and we'll send you a reminder email before any charges are made.

We maintain a no-refund policy for our subscription services. In exceptional circumstances, refund requests may be evaluated on a case-by-case basis by our support team. You can cancel your subscription at any time to prevent future charges.

Payment information is required during trial signup to prevent service abuse. Rest assured that no charges will be processed during your trial period.

We provide comprehensive support through multiple channels: dedicated email support, extensive documentation, and a searchable knowledge base. Our support team is available during business hours (9 AM - 6 PM UTC+1). For high-priority clients, we offer personalized onboarding sessions via Calendly and maintain active communities on Telegram and Discord. Our documentation portal at /docs provides detailed self-service resources.

We offer transparent subscription plans with monthly and annual billing options through our secure payment processor, Stripe. All major credit cards are accepted. Billing management, including invoice access and downloads, is available through your account dashboard. Subscription changes are processed immediately with prorated adjustments.

Our platform supports unlimited team collaboration. Account administrators can invite team members and manage their roles and permissions directly through the account settings. Each team member receives their own secure login credentials while maintaining centralized billing.

Following cancellation, we provide a 30-day grace period during which you can request a complete export of your data through our support team. After this period, all customer data is permanently deleted from our systems in compliance with our privacy policy and data protection regulations.